Refund, Return & Cancellation Policy

At Flower World, we take pride in creating fresh, beautiful floral arrangements. If something is wrong with your order, please contact us so we can help.

Fresh Flowers & Quality Concerns

Because fresh flowers are perishable and arrangements are prepared to order, we do not accept returns or offer refunds for a change of mind after preparation has begun.

If your flowers arrive damaged, wilted, or materially different from your order, please contact support@northridgeflowerworld.com or (818)-772-7610 as soon as possible, preferably within 24 hours of delivery or collection. Include your order number, a description of the issue, and clear photographs where possible.

Depending on the issue, we will arrange an appropriate replacement, partial refund, or full refund. Store credit may be offered if you prefer it. This reporting timeframe does not limit your rights under applicable consumer law.

Flower & Container Substitutions

Flowers vary naturally in shade, size, and bloom stage. Product photographs illustrate the overall style of an arrangement.

Seasonal availability may require substitutions. We will preserve the arrangement’s overall style, color palette, and value using flowers or containers of equal or greater value. We will contact you before making a significant change or substituting an item you specifically identified as essential.

Minor natural variations do not qualify for a refund. Significant departures from the agreed order will be addressed under our quality policy.

Cancellations & Order Changes

Please request cancellations or changes at least 48 hours before the scheduled delivery or collection date.

Standard orders canceled before preparation or special purchasing begins qualify for a full refund. If work has already begun, any deduction will reflect reasonable costs already incurred, where permitted by law. We will explain those costs.

Same-day and next-day orders may enter preparation immediately, so cancellation cannot always be accommodated.

Weddings, Events & Bespoke Orders

Wedding flowers, event installations, and large custom orders follow the cancellation and payment terms in your written agreement. Any deposit or cancellation charges will be disclosed before booking.

These terms do not remove your rights if we fail to provide the agreed products or services.

Delivery Issues

Please provide a complete delivery address, accurate recipient details, and any access instructions.

If delivery fails because of incorrect information or unavailable access, an additional delivery fee may apply. We will contact you to discuss reasonable options. Refund eligibility will depend on the circumstances and any costs already incurred.

If we make a delivery error, we will correct it at no additional charge. If an order is not delivered, or misses an expressly agreed essential date because of our error, we will provide an appropriate refund, including the applicable delivery charge.

If we cannot fulfill an order as agreed, we will contact you to offer an alternative date or a refund for the unfulfilled order.

Flower Care

Please follow the care instructions provided. Flower lifespan varies by variety and conditions. Damage caused after receipt by inadequate water, extreme temperatures, or improper handling generally does not qualify for a refund. This does not affect claims involving flowers that were faulty when supplied.

Plants, Vases & Gift Items

Unused, nonperishable items may be returned within 7 days of receipt, with proof of purchase and in their original condition and packaging.

Live plants, personalized products, and opened consumable gifts are excluded from change-of-mind returns. Faulty, damaged, or incorrectly supplied items remain eligible for an appropriate remedy.

For change-of-mind returns, customers cover return costs, and the original delivery charge is nonrefundable where permitted by law.

Refund Processing

Approved refunds are issued to the original payment method. We will initiate refunds within 7 business days, or sooner where required by law. Your payment provider may take additional time to display the funds.

Contact Us

Flower World
Email: support@northridgeflowerworld.com
Phone: (818)-772-7610

Nothing in this policy excludes or limits your rights under applicable consumer protection law.